546 Reviews Found
Business Response
Joseph, it's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
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Confirmed Service Customer
TRIED TO CHARGE ME $500 FOR A NEGATIVE BATTERY CABLE INSTALLED. DROVE ACROSS THE STREET TO CADILLAC DEALER. INSTALLED FOR $145
Marshall C.
CENTURY CITY
Business Response
Marshall, we appreciate your honest feedback, as we are always looking for ways to improve. We'd like the opportunity to turn your experience around. Please reach out to us at (951) 688-8111 at your earliest convenience to discuss how we can turn this experience into a positive one.
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Confirmed Service Customer
Dropped off car for service around 930am and they had it ready by 330pm
Manuel L.
CORONA
Business Response
Manuel, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out to us if there's anything more we can do!
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Business Response
Christine, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
Brought my vehicle in for routine service (oil change, tire rotation, multi-point inspection). After picking up my vehicle & driving it home, I noticed the brakes were going out. I can hear the rotors on the back brakes. I brought my vehicle back in the next morning but was told to drop it off for a 2nd inspection. After reviewing the tech notes on services done the day prior, I was told it was given green lights all the way through.. meaning the multi-point inspection looked good. Under the circumstances (time constraints and a small baby, I was unable to leave the vehicle for an extended time). Driving home, I was notified by multiple passerby that the brakes are loud & clearly need to be changed out soon. I took it home & will be having my brakes & rotor installed elsewhere. The tires were also not rotated as indicated in the tech notes. I have a missing cap on one of the tires and it was clearly not switched. I have been coming to this service center for years and have never been more dissatisfied with a service.
Quynhgiao B.
RIVERSIDE
Business Response
Quynhgiao, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We would like the opportunity to address your concerns. Please reach out to us directly at (951) 688-8111 when you have a chance. Thank you, and we look forward to hearing from you.
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Confirmed Service Customer
Very helpful in what needed to be done with my vehicle
David D.
MORENO VALLEY
Business Response
David, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
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Business Response
Robert, your wonderful feedback and rating mean a lot to us. Please don't hesitate to reach out if there's anything additional we can do for you.
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Confirmed Service Customer
Quick turnaround (less than 24 hours) really happy about that!
Tim P.
RIVERSIDE
Business Response
Tim, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
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Confirmed Service Customer
I have to take my vehicle in for a recall that takes 2 days to complete and I am told when I drop it off that there is no shuttle service!! Might want to tell people before they hand over the keys that they have to find a ride home. Free recall and 50 bucks for an Uber!!
Jessica P.
NORCO
Business Response
Jessica, we appreciate you taking the time to leave us this feedback. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.
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Business Response
Shellye, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
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Confirmed Service Customer
Everyone was friendly and curteous. We came for an oil change and it done in less time than we expected.
Cheryl E.
NORCO
Business Response
Cheryl, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
Same as last time. I dont like doing these though. Good service department give everyone a raise.
So C.
IRVINE
Business Response
We appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
excellent service and great communication ..
William M.
RIVERSIDE
Business Response
William, it's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
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Confirmed Service Customer
My service experience was overall decent- the center felt understaffed and things took a long time to progress. After delivering my car it took 4 days to receive a call back about its diagnosis, when I was told I would hear back in approximately four hours. My attempts to reach my service representative were unsuccessful and I did not receive calls back after leaving messages. Ultimately the work was completed and I appreciated the car wash, but the lack of communication and grossly underestimated service time lead to an overall poor experience.
Ryan M.
RIVERSIDE
Business Response
Ryan, thank you for reaching out to us. We regret to hear about the situation you have described. Here at Riverside Chevrolet, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (951) 688-8111 to discuss ways we can better serve you in the future.
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Confirmed Service Customer
extremely pleased with the high quality service I received from Riverside Chevrolet.
Odell M.
RIVERSIDE
Business Response
Odell, we appreciate your positive review about your recent experience with us! We sincerely value your business and look forward to your next visit!
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Confirmed Service Customer
Easy to schedule and drop off vehicle... service completed in a very timely fashion!
Mark G.
NORCO
Business Response
Mark, we appreciate your positive review about your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care!
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Confirmed Service Customer
Great service, excellent communication, friendly ,overall highly satisfied with my recent purchase.
Andy G.
NORCO
Business Response
Andy, we appreciate your positive review of your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
Every one was nice and helped when you ask.
Marisa F.
RIVERSIDE
Business Response
Marisa, we're so happy we were able to help you out! Please don't hesitate to reach out if there's anything additional we can do for you.
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Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
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Confirmed Service Customer
They didn’t fix the problem but took 6 hours to do nothing
Barbara C.
RIVERSIDE
Business Response
Barbara, we regret to hear that you had this experience with us. Please reach out to us so we can work towards a resolution. Thanks again for bringing this to our attention. We hope to hear from you soon. All the best, Riverside Chevrolet (951) 688-8111